We are seeking a highly organized and driven Operation Coordinator / Account Manager to manage incoming client tickets, coordinate with third-party partners, and ensure tasks are completed accurately and on time. The ideal candidate will also build long-term relationships with clients, understand their needs, and provide appropriate protection and investment solutions over time.

Responsibilities: • Select and manage suitable third-party partners based on client needs. • Act as the main liaison between clients and partners, ensuring smooth communication and expectations alignment. • Process, finalize, and resolve client tasks in a timely and accurate manner. • Maintain proper documentation, data tracking, and secure storage of all client-related information. • Manage and nurture client accounts, ensuring high satisfaction and ongoing engagement. • Follow up on client requests, identify needs, and recommend tailored solutions. Qualifications: • Minimum age: 21 years old • Prior experience in operations, account management, client coordination, or customer service is mandatory. • Excellent English proficiency (spoken and written). • Strong understanding of customer service principles and client relationship management. • Performance-driven with the ability to achieve targets under pressure. • Excellent phone, presentation, and interpersonal communication skills. • Strong negotiation skills and a problem-solver mindset. • Tech-savvy and able to work with modern CRM and ticketing tools.

Details: • Night Shift: 4:00 PM – 12:00 AM Interested candidates can send their cv by email to: hrcareers108@gmail.com