A Waiter/Waitress job involves providing excellent customer service by greeting guests, seating them, taking food and drink orders, serving meals, handling payments, and ensuring a satisfying dining experience. Key duties include communicating with the kitchen and guests, managing reservations, clearing tables, maintaining cleanliness, and addressing customer concerns to create a welcoming atmosphere. Essential skills for this role are strong communication, attention to detail, multitasking, and physical stamina for long periods on their feet.